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Privacy policies

PRIVACY POLICY

Welcome to VISKY ("we," "our," or "us"). We operate the e-commerce store and are highly committed to protecting your privacy and securing your personal data. This Privacy Policy outlines the types of personal information we collect, how we use it, how we protect it, and your rights regarding your personal information when you visit or make a purchase from our website.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

When you visit our store or attempt to make a purchase, we collect certain personal data necessary to process your transactions and improve your shopping experience.

A. Personal Identification Information Provided Directly by You:

  • Identity Data: Includes your first name, last name, and any preferred aliases.
  • Contact Data: Includes your primary phone number, secondary phone number (if provided), and email address.
  • Delivery & Shipping Data: Includes your precise shipping address, city, state/governorate, postal code (if applicable), and any specific delivery notes or landmarks.

B. Automated Information Collected (Cookies & Tracking):

  • Technical Data: Includes your Internet Protocol (IP) address, browser type and version, time zone setting and location, device type, operating system, and platform used to access our store.
  • Usage Data: Includes information about how you navigate our website, products you viewed, search terms that directed you to our store, and pages you interacted with.

2. HOW WE USE YOUR INFORMATION

We use the collected data for various legitimate business purposes, including but not limited to:

  • Order Fulfillment: To process, pack, and deliver your orders, generate shipping labels, and handle any exchanges or returns requested by you.
  • Customer Support: To communicate with you regarding your order status, confirm sizing options, answer inquiries, and resolve any potential delivery issues.
  • Fraud Prevention & Security: To screen our orders for potential risk or fraud, protecting both our business and your personal security.
  • Marketing Communication: With your explicit or implied consent, to send you text messages, emails, or notifications regarding new collections, upcoming drops, and exclusive promotional offers.

3. SHARING YOUR PERSONAL INFORMATION WITH THIRD PARTIES

We do not sell, trade, or rent your personal identification data to third parties. However, we must share your data with trusted third-party service providers to execute core operational tasks:

  • Logistics & Courier Services: We share your name, phone number, and address with third-party delivery companies and shipping couriers to ensure your physical package reaches your doorstep.
  • E-commerce Platform Providers: Our online storefront is powered by secure third-party hosting and e-commerce infrastructure partners (such as Easy Order), which process and store your encrypted order data on our behalf.
  • Legal Compliance: We may disclose your personal information if required by law, regulation, or a formal government request to protect our legal rights.

4. DATA SECURITY ANDRETENTION

  • Security Measures: We implement industry-standard administrative, technical, and physical security protocols to maintain the safety of your personal information. Your data is stored behind secured networks.
  • Data Retention: When you place an order through the store, we will maintain your Order Information for our internal financial records and accounting purposes unless and until you ask us to delete this information.

5. YOUR LEGAL RIGHTS

Depending on your jurisdiction, you have specific rights regarding the personal information we hold about you:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Deletion ("Right to be Forgotten"): You have the right to request that we permanently delete your personal data from our databases, provided it is no longer required for active order fulfillment or legal record-keeping.

To exercise any of these rights, please contact our administrative team directly via our official Instagram Direct Message channel (@visky.egy).

6. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational, legal, or regulatory practices. Any updates will be posted immediately on this page with an updated "Effective Date." We encourage you to review this policy periodically.

7. CONTACT US

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, please reach out to us via our official Instagram account.